Catering at James Cook University

Drop and Run Boxes:
Your guests will be impressed by our professional craft boxes, lined with paper & filled with your selection and delivered to your event space at the designated time. When the event is finished, simply place the empty box in the bin leaving the space clean & tidy for the next users. This option is great for a working conference where a hand-held sandwich or slice on a serviette leaves you free to continue your meeting.

All other function requests:
Catering requiring additional food or service other than specified in this menu will be quoted separately. We can provide catering for cocktail parties, formal functions and sit down dinners.

Specific dietary requirements
Special dietary requests can be accommodated with advance notice. Allergens should be stated by the function organiser. Specific dietary requirements such as halal or kosher may incur additional food and transport costs.

Ordering times
UNDER 50 GUESTS - Submit 3 business days before the event. Orders under 50 will be delivered in a drop and run box - 35 cents per person applies inclusive of box, cocktail napkins, disposables coffee cups and delivery. Should extra set up be required for under 50 a labour charge may apply.

OVER 50 GUESTS - Submit 5 business days before the event. Orders over 50 will be reconfirmed with a confirmation quote should labour or other charges apply. Coffee and tea orders for over 50, please specify in special requirements if you require china cups or disposable cups / instant coffee or brewed coffee if required.

Minimum Orders
Minimum order value is $50 for delivery of catering. Alternatively if you would like to collect your order from the University Halls kitchen, then minimum order does not apply.

Start and finish times
Start and finish times can be supplied in the special requests.

How we charge
All prices in this selector include food and preparation labour and are exclusive of GST. Delivery and function service may incur an additional charge and will be quoted accordingly, this will be confirmed by email by one of our team.

Venue Bookings
Venues within the University Douglas campus should be booked via the web portal. Bookings for the function rooms located at University Hall {Rainforest and Endeavour}can be selected on the following link however we will need to confirm availability.

If you would like to discuss your event or would prefer a tailored proposal, please contact FUNCTIONS & EVENTS at and we will provide assistance.

Function Catering requirements

Venue availability
Please ensure that you have booked your venue via the JCU booking portal. Chartwells will only deliver to the specific venue booked, provided the venue is accessible and suitable for food service

Specific dietary requirements
We have menu choices that are vegetarian, lactose or gluten free. We can tailor-make a menu to suit most requirements. Please discuss your individual needs with the catering manager to ensure all guest needs are catered for.

Ordering times
We require functions under 50 to be booked & confirmed three (3) business days in advance of your function date so we can ensure your catering needs are delivered as per your request. Over 50 guests five ( 5 ) business days advance notice is required.

How to order
We have developed this web-based online order system specifically for James Cook University. Once the catering form has been submitted you will receive a confirmation by e-mail, outlining your selection and function costing.

Just follow these easy steps:
  1. Enter your details on the form
  2. Create your menu selection and specify any special requests
  3. Preview, then send your request

Please discuss beverage requirements with the Catering Manager to determine the cost and the service style of all alcoholic beverages. A function-specific quote will be forwarded for approval prior to the event. Please note, strict licensing regulations apply to service of alcoholic beverages.

Equipment Hire
Our Catering Manager will provide a quote for any additional hire costs required for your function. This will be forwarded for approval prior to the event. Any damages or loss will be at the cost of the hirer.

Labour Charges
Our business hours are 7am to 5pm, Monday to Friday, throughout the academic year. Any event held outside this time frame will incur additional labour charges. If wait staff are required for functions, we will provide an additional quote for labour charges. There is a minimum 3 hour charge for wait staff and 4 hour charge per chef. Functions other than drop offs will usually incur labour charges.

Cancellations must be received by email to the Catering Manager, quoting your order ID number and the date of the function. Please be aware that a fee may be charged if the required notice is not given. Cancellations for weekend functions must be received by email by 3pm Thursday; for Monday functions by 9.00am Friday morning. Otherwise 24 hours before the day of the function for conference groups and 72 hours before the day of the function for large formal events is required.

Dietary requirements, confirmation of numbers & room set up must be confirmed 48 hours prior to event.